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Refund and Returns Policy

Overview

At OMDigital LLC, we want you to be satisfied with your purchase from https://shop.omdigitalllc.com. This Refund and Returns Policy outlines the terms under which you may return products and request refunds. Please read this policy carefully before making a purchase.

1. Return Eligibility

  • Time Frame: We accept returns within 30 days of delivery. Your request must be initiated within this period.
  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. Items that have been used, damaged, or altered do not qualify for a full refund.
  • Exchanges: Exchanges are only permitted for defective items. If a product arrives damaged or faulty, we will replace it at no additional cost, subject to availability.

2. How to Initiate a Return

  • Contact Us: To start the return process, email us at commercial@omdigitalllc.com with your order number, a description of the issue (if applicable), and whether you are seeking a refund or exchange.
  • Return Shipping: You are responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method, as we are not liable for lost returns.

3. Refunds

  • Processing: Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-14 business days.
  • Non-Refundable Costs: Shipping fees, handling charges, and any additional costs incurred during the original delivery are non-refundable unless the return is due to our error.
  • Restocking Fee: If the return does not meet our eligibility conditions (e.g., the product is used or not in original condition), we reserve the right to charge a restocking fee ranging from 20% to 100% of the product’s price, determined at our discretion.

4. Defective or Damaged Items

  • If your item arrives defective or damaged, please contact us within 30 days of delivery at commercial@omdigitalllc.com. Include photos of the defect or damage to expedite the process. We will provide a replacement (if available) or a full refund, including return shipping costs, at no additional charge.

5. Payment Methods

  • We accept payments via the following traditional methods, and refunds will be issued to the method used for the original purchase:
    • Visa
    • MasterCard
    • American Express
    • Discover
    • PayPal
    • Apple Pay
    • Google Pay
  • If you paid using a method not listed, contact us for alternative refund arrangements.

6. Exceptions

  • Certain items, such as digital products, personalized items, or clearance sale items, are non-returnable unless defective. These exceptions will be clearly marked on the product page.

7. Contact Us

For any questions or assistance with returns and refunds, reach out to us at commercial@omdigitalllc.com. We’re here to help!

Last Updated

This Refund and Returns Policy was last updated on March 21, 2025.

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